Refund policy

Returns, Refunds & Cancellation Policy

Each letter from Letters From The Witch’s Room is individually prepared and personalised for its recipient, including the recipient’s name.

Cancellations Before Shipping

Orders may be cancelled for a full refund before they have been fulfilled and shipped.

Once an order has been marked as fulfilled, the personalised letter has been prepared and dispatched and can no longer be cancelled.

Returns & Change of Mind

Because each letter is individually prepared and clearly personalised for its recipient, including the recipient’s name, personalised letters are not eligible for return or refund after they have been fulfilled and shipped due to a change of mind.

Under EU consumer law, the standard right of withdrawal does not apply to goods made to the consumer’s specifications or goods that are clearly personalised.

This does not affect any mandatory consumer rights that apply to damaged, defective, incorrect, or undelivered goods.

Damaged or Incorrect Letters

If your letter arrives damaged, defective, or materially different from what you ordered, please contact me through the contact form on the website.

Depending on the circumstances, I will arrange an appropriate replacement or refund in accordance with applicable consumer law.

Missing Letters

Letters are sent by physical mail and international delivery times may vary.

If your letter has not arrived within 28 business days after your fulfilment confirmation, please contact me through the contact form on the website.

I will be happy to send a replacement letter.

Monthly Membership Cancellations

For monthly memberships, cancellations made on or before the 20th of the month will stop the upcoming letter. If you have already been billed for that month, a refund will be issued and the letter will not be sent.

For cancellations made after the 20th of the month: if you have not yet been charged for the upcoming month, your membership will be canceled and no envelope will be sent. If you have already been charged, your envelope will still be shipped, as it has already been personally prepared for you. Your membership will then end before the next monthly cycle.

For prepaid memberships, cancellations made on or before the 15th will receive a refund for all remaining envelopes that have not yet been prepared or shipped. Cancellations made after the 15th will include the current month’s envelope, and the refund will apply only to the remaining unused months after that.

Once a letter has been shipped, it cannot be cancelled, returned, or refunded

EU Consumer Rights

Customers in the European Union are normally entitled to a statutory right of withdrawal for distance purchases.

However, EU consumer law provides an exception for goods that are made to the consumer’s specifications or clearly personalised.

Each letter from Letters From The Witch’s Room is individually personalised for its recipient, including the recipient’s name. For this reason, personalised letters that have been fulfilled and shipped are not eligible for the standard change-of-mind return.

Customers may still cancel an order and receive a refund before it has been fulfilled and shipped.

Nothing in this policy limits or excludes any mandatory rights you may have under applicable consumer protection law, including your rights in relation to damaged, defective, incorrect, or undelivered goods.