Cancellation policy

For monthly memberships, cancellations made on or before the 20th of the month will stop the upcoming letter. If you have already been billed for that month, a refund will be issued and the letter will not be sent.

For cancellations made after the 20th of the month: if you have not yet been charged for the upcoming month, your membership will be canceled and no envelope will be sent. If you have already been charged, your envelope will still be shipped, as it has already been personally prepared for you. Your membership will then end before the next monthly cycle.

For prepaid memberships, cancellations made on or before the 15th will receive a refund for all remaining envelopes that have not yet been prepared or shipped. Cancellations made after the 15th will include the current month’s envelope, and the refund will apply only to the remaining unused months after that.

Once a letter has been shipped, it cannot be cancelled, returned, or refunded.